DRIFT ADVENTURE’S - TERMS & CONDITIONS
All bookings are subject to the following Terms & Conditions. Please read them carefully.
BOOKING:
Before booking, please read the trip notes thoroughly to make sure that you have fully understood the demands, both physical and psychological that may be made upon you by the trip.
PAYMENT:
A non-refundable deposit is required at the time of booking and final payment will be required eight (8) weeks before the trip commences.
Details of the trip cost and the deposit amount are contained in the relevant trip notes.
Please transfer the designated deposit and balance payment (in £GBP) to the following account:
Bank: Starling Bank
Sort Code: 608371
Account name: Charles Perring
Account number: 77482433
IBAN: GB 82 SRL G60837177482433
SWIFT/BIC: SRLGGB2L
Please email charlie@driftadventure.co.uk when payment has been made.
INSURANCE:
Insurance that provides cover for emergency repatriation in case of a medical emergency is compulsory for all trips/expeditions. You should be aware that many standard insurance policies may not cover you adequately for all aspects of a remote expeditions, so we strongly recommend that you purchase a suitably designed insurance policy.
A copy of your insurance document must be brought with you on the trip and given to the group leader.
Ideally, your insurance should cover:
Emergency medical repatriation (to home country) including any associated expenses abroad, of at least $500,000.
Activities – ensure that any activities carried out on the trip/expedition are included. These could be trekking, motorcycle riding, rafting, mountain biking, nordic skiing, horse riding etc.
Geographical region – check the geographical region you are going to is insured, as often the US and Canada or areas such as Afghanistan are not insured as standard.
Foreign Ministry advice – check your insurance is not sensitive to any travel warnings issued by your respective foreign ministry.
Pre-existing medical conditions – if you have any, please disclose this to your insurance company.
Dates – make sure your cover period begins on the day of departure and ends at the return to your home country.
Cancellation – should you have to cancel your booking and we are unable to refund your money, your policy may be able to recoup airfares and the trip costs that have been paid for.
*Insure & Go have an excellent annual insurance policy (annual Black) which should cover all your needs and can be used for other trips and family holidays throughout the year.
CANCELLATION BY YOU:
If it becomes necessary for you to cancel your trip, please inform us immediately in writing by email. Cancellation will take effect when we receive your written confirmation.
If you cancel more than 42 days before departure, solely your deposit will be forfeited.
If you cancel between 42 and 29 days prior to departure, 50% of the trip cost (i.e. including your deposit) will be forfeited.
If you cancel between 28 days and 15 days prior to departure, 75% of the trip cost (i.e. including your deposit) will be forfeited.
If you cancel 14 days or less prior to departure, 100% of the trip cost will be forfeited.
These cancellation charges go to paying, amongst other things, outside/local guides who have been contracted in, accommodation deposits, staff wages, set up costs etc.
CANCELLATION BY US:
We will not cancel your booking unless; a) we are forced to do so by circumstances beyond our control, such as war and civil/political unrest, or other Force Majeure events; b) the minimum number of people needed to operate the trip has not been reached; c) you do not pay us for the trip in full in accordance with the payment terms set out above; d) your insurance cover is, in our opinion, inadequate; or e) based upon our experience, we do not feel the trip is suitable for you - whether as a result of your fitness or a medical condition or otherwise.
In the case of the minimum number of people not being met, we will not cancel your trip less than 30 days prior to the date of departure, even if the minimum number of people has not been reached. If we cancel your booking, we will offer you another trip or a full refund.
Please do not book flights, buy visas or incur other costs before we have confirmed that the trip is running. We will not be responsible for reimbursing you for any resulting costs if you do so.
FLEXIBILITY:
It is part of our aim to organise trips/expeditions, which encourage or allow you to push yourself, to try new experiences or to go under-explored parts of the world. As a result, at times we may be in remote wilderness areas with poor communications. Standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may at times be lower than you are used to. In addition, natural disasters, political disturbances, mechanical breakdown, poor acclimatisation, client fitness and accidents, either your own or other peoples’, can all conspire to delay or interfere with our trip. Weather, particularly in the mountains, can be unpredictable and can impede progress or even halt a trip altogether.
All outdoor pursuits and adventure activities carry an element of risk and danger to a greater or lesser extent, and whilst we make every effort to minimise these, you must be aware of this and accept that it is impossible to reduce the risk to zero. Motorcycling, SkI Touring and remote treks at altitude carry greater risks, including those of avalanche, hypothermia and frostbite.
We will try our best to ensure the smooth running of your trip and to keep to the original itinerary, but you should be aware of the above, accept the resulting risks and possible delays and take all appropriate precautions yourselves.
We are unable to give refunds for unused services including as a result of unavoidable changes to the itinerary or if the tour leader excludes you from all or part of a trip due to lack of fitness or for one of the reasons set out below or otherwise. If reasonably practicable though, we may, at our discretion, help you to make changes required to your travel arrangements and/or accommodation in such a case.
PASSPORTS, VACCINATIONS & VISAS:
It is your responsibility to be in possession of a valid passport (and any visa/permits), vaccinations and preventative medication as may be required for the duration of the trip. Information about these is included in the trip notes, but this is for information only and should not be relied upon; you should make your own enquiries through your GP or medical centre about what is required.
http://www.traveldoctor.co.uk/vaccines.htm
MEDICAL DETAILS:
Please ensure that you advise DRIFT of any existing medical condition(s), allergies (food, plant, animal) or injury that could in any way affect your ability to undertake or influence the normal progression of the trip. For your peace of mind, such details will be held in the strictest of confidence.
JOINING THE TRIP LOCALLY:
Our responsibility commences at the meeting point and time specified in the trip notes. If you fail to arrive at the meeting point at the appointed time, we will not be responsible for any additional expenses incurred by you in meeting up with the group thereafter. If the group arrival at the local meeting point is delayed (from London or elsewhere) the trip will be deemed to begin on the arrival of the group.
PHOTOGRAPHY, FILM & TESTIMONIALS:
We would like to have the ability to use photographs, film, social media output and video taken on any of our trips (content). Accordingly, unless you tell us in advance of your trip that you do not agree to this, we will have the right to use such content, without charge, for promotional or marketing purposes including brochures, newsletters, slides, video shows, the internet or on social media. Any written feedback supplied to us may also be used for promotional purposes as detailed above.
GROUP LEADER AUTHORITY:
Signing the booking form signifies that, while on your trip, you agree to abide by the authority of the trip leader/guide who represents Drift Adventure. If, in his/her opinion, your health or behaviour on the trip is detrimental to your own safety, comfort or enjoyment, or that of others, you may be excluded from part of the trip or the entire trip. If you are excluded from the trip or part of it, we will cease to have any responsibility for you and no refund will be made.
RESPONSIBILITIES:
When you book with us, you accept responsibility for, and indemnify us for, loss or damage to personal property, personal injury (or death) and any claim arising from your actions or your own inadequately serviced or maintained equipment. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We will not be responsible for any injury/illness, death, loss, damage, expense or claim resulting from Force Majeure or from your acts and/or omissions or those of any member of your party or a third party not connected with provision by us of your trip and which were unforeseeable or unavoidable.
We also cannot accept responsibility for services which are not part of your trip detailed in the trip notes, including services or facilities which a supplier provides for you which we have not agreed to arrange for you.
This contract and any claim or dispute arising from or related to this contract will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.